At Nena Beaux, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Returns & Exchanges
We offer a 7-day return or exchange policy from the date of delivery if:
• You received a defective or damaged product.
• You received the wrong item.
To be eligible for a return or exchange, the product must:
• Be unused and unworn.
• Have all original tags attached.
• Be returned in its original packaging.
• Not be washed, altered, or damaged by the customer.
Items that do not meet these conditions will not be accepted.
Refund Policy
If you experience any issue with your order, you must notify us within 24 hours of receiving the product by contacting our customer support with clear photos or videos of the issue.
Once your request is reviewed and approved, we will process the refund or arrange a replacement, depending on the situation.
Non-Returnable Items
The following items cannot be returned or refunded:
• Customized or personalized products, unless they arrive damaged, defective, or incorrect.
• Products that have been used, washed, or returned without their original tags and packaging.
Contact Us
For any return or refund requests, please contact us through our customer support email or WhatsApp within the specified time frame. We are happy to assist you.